Franklin Flowers

[MistiLoo]

My Uncle passed away last Tuesday. I chose Franklin's Flowers to deliver a beautiful arrangement to the funeral home.

Unfortunately, they delivered a very poor item that did not even remotely resemble their website picture.

In spite of their stated "100% Customer Satisfaction Guarantee" I cannot get full credit for the cost of the flowers. I am a 0% Satisfied Customer. I was embarrassed and distressed that my family was so poorly represented.

Picture of the beautiful arrangement that I ordered:


Pictures of flowers actually delivered:



ETA: grammar

[melanieivy]

Eek, how unfortunate!

[DawnRaleigh]

That doesn't look a thing like the picture.
Thanks for the heads up. I won't be shopping there anytime soon.

[MistiLoo]

A note to say that Franklins Flowers finally credited my CC for the full value of the arrangement. No apology offered, which I would have equally valued. Actually valued greater as the offense was more of the heart than of the money.

[SummerSky]

I'm sorry to hear about your uncle and the horrible situation with the flowers.

[McKinneyMom]

I am glad that they refunded your money but it would have been nice if they apologized.